JumpstartyourAgenticAITransformation
We enable companies automate their customer journey from awareness, acquisition, service, retention and referral with low-code Agentic AI.
Augmenting human creativity and with supervision, effectively helping companies to scale engagement in volatile economy, allow businesses to sell and serve customers in a whole new way.
AI that Understands Your Business
Deeply unified Customer 360 platform with extensive data connectivity towards your existing IT investment.
Business Outcome Accelerated
Our tested deployment helped Fortune 500 get their first Agentic AI out to servicing consumer in weeks.
More time selling, reduce busy work
Scale your customer touchpoint with AI handling routine tasks, unlock human potential for complex and valuable work.
Enterprise-Grade Trust & Security
Agentic AI Foundations
What We Do, Believe, and Deliver
We design and implement Agentic AI use cases from Salesforce with existing customer data and enterprise knowledge to understand intent, resolve inquiries autonomously, escalate to humans with context, and iterate through AI reasoning and learning.
What We Do
We design and implement Agentic AI use cases from Salesforce with existing customer data + enterprise knowledges to understand customer intent, resolve inquiries autonomously, escalate to human with context and iterate through AI reasoning and learning.
Our Philosophy
We believe AI should amplify people, not replace them. Our approach combines human expertise, CRM intelligence, and automation to empower teams to focus on high-value conversations while AI handles repetitive inquiries and tasks.
Our Differentiation
Mindfulness Implementation - optimise Salesforce OOTB features and roadmap, focus customisations on niche industry and geopolitical specific requirements. Domain focused technology experts, value led, innovative SMEs to cater enterprise grade expectations. Data-driven methodology that balances technology and human experience, proven frameworks for rapid deployment and minimize technical debt.
Our Vision
To empower every organization - from emerging businesses to large enterprises - with Agentic AI solutions that redefine customer experience: efficient, intelligent, and human-centered.
Advisory & Enablement
Readiness to continuous enablement
We offer tailored consulting for SMEs and enterprises ready to adopt Agentic AI.
Readiness Assessment
Evaluate your current Salesforce setup and automation maturity.
Implementation Roadmap
Define short-term wins and long-term vision.
Training & Change Management
Equip teams to work effectively with AI-enabled workflows.
Industrial Use Case
AI-Powered Contact Center Automation
Whether you're an SME scaling your first customer support team or a global enterprise managing thousands of daily inquiries, manual case handling slows down operations and increases costs. Agents spend valuable time answering repetitive questions instead of solving complex issues.
Solution
We implemented Salesforce Agentforce to create an AI-powered contact center that integrates directly with your CRM data and Knowledge Articles.
Understands and responds automatically
Handles customer inquiries autonomously within Salesforce Agentforce.
Retrieves accurate answers from internal data
Connects CRM records, Knowledge Articles, and enterprise knowledge to deliver context-aware responses.
Routes complex cases with full history
Escalates to human agents with complete context summaries so trust and speed stay intact.
Impact
- 30-50% reduction in manual workload.
- Faster response times and improved first-contact resolution.
- Lower operating costs with scalable automation.
- Consistent customer experience across chat, email, and web channels.
Retail & eCommerce - Automated Customer Enquiry Resolution
Retailers and online sellers, from growing D2C brands to global chains, manage thousands of daily inquiries on order tracking, returns, and promotions. Traditional customer service models can't scale without adding headcount.
Solution
- Using Salesforce Agentforce, we implemented an AI-driven customer support assistant connected to CRM order data and product information.
- Instantly answers “Where is my order?” or “How do I return this item?” questions.
- Escalates delivery or payment exceptions to agents with context summaries and continuously learns from resolved cases to improve accuracy.
Impact
- Up to 50% of inquiries auto-resolved without human intervention.
- Faster response times and higher customer satisfaction.
- Reduced contact center costs with scalable automation.
Why It Works
Built on Salesforce Service Cloud, Data Cloud, and Agentforce, the solution leverages what your business already has - your data, processes, and knowledge (CRM, Snowflake, even Excel and PDF) - to deliver immediate, trusted automation for both SMEs and large enterprises.
Impact from Salesforce Agentic AI
Measured outcomes across industries
Results drawn from AI-Powered Contact Center Automation and Retail & eCommerce enquiry resolution programs.
Manual workload reduction
Less manual handling for routine enquiries across contact centres
Auto-resolved enquiries
Inquiries handled without human intervention in retail and eCommerce
Faster response times
Improved first-contact resolution across chat, email, and web
Lower operating costs
Consistent customer experience with scalable automation
Before vs After Automation Implementation
Client Success Stories
Trusted by enterprise teams
See how organizations across industries are achieving measurable results with our Salesforce Agentforce solutions
“Consaience Partners transformed our customer service operations. We're now handling 3x more inquiries with the same team size.”
“The Salesforce Agentforce implementation was seamless. We saw ROI within the first quarter and our CSAT scores actually improved.”
“What impressed us most was the enterprise-grade governance. We maintain full compliance while automating 50% of routine inquiries.”
Technology Stack
Built on enterprise-grade Salesforce infrastructure
Leveraging the full power of Salesforce's AI, data, and automation platforms for secure, scalable solutions
Salesforce Service Cloud
Native CRM integration
Salesforce Agentforce
Agentic AI platform
Einstein AI
Predictive intelligence
Knowledge Articles
Content grounding
Data Cloud
Unified customer data
Shield Encryption
Enterprise security
Seamless Integration Architecture
All components run within your Salesforce org with full data governance and security
Strategy Session
Scale customer service operations without expanding headcount
Book a strategy session to align Salesforce Agentic AI with your customer journey and unlock elastic digital labour.