Product & Services
Product & Services
Our portfolio covers deployment, automation, knowledge integration, advisory, and ongoing support so Agentic AI reshapes how you sell and serve customers.
Our Offerings
How we build and sustain agentic service
Five service pillars covering implementation, automation, knowledge readiness, organisational change, and continuous optimisation.
Salesforce Agentic Solution Implementation
We help organizations deploy Salesforce Agentforce to automate customer service and increase operational efficiency. Our implementations connect AI with your Salesforce CRM and Knowledge Articles, enabling intelligent agents to:
- Understand customer inquiries in natural language
- Retrieve accurate answers from your data
- Resolve cases autonomously or with human assist in real time
Outcome
Faster response times, reduce manual intervention, and improve customer satisfaction.
AI-Driven Enquiry Automation
We reimagine business workflows that allow Salesforce Agents to support routine inquiries instantly - freeing up your staffs to focus on complex cases. Our solution uses Salesforce Einstein Copilot and Flow Orchestrator to:
- Automate repetitive enquiries via email, chat, or case forms
- Maintain consistent, brand-aligned responses
- Learn continuously from CRM feedback and case history
Outcome
Handle more cases without additional human labour while maintaining accuracy and tone of service.
Knowledge & CRM Intelligence Integration
We transform your existing Knowledge Articles and CRM data into a single intelligent knowledge layer for AI-driven decision-making. This includes:
- Structuring and indexing content for AI readability
- Linking case data, product information, and policies for contextual answers
- Creating unified data models that improve case routing and recommendations
Outcome
A smarter, self-learning support system that grows with your organization.
Advisory & Enablement Services
We offer tailored consulting for SMEs and enterprises ready to adopt Agentic AI:
- Readiness Assessment: Evaluate your current Salesforce setup and automation maturity.
- Implementation Roadmap: Define short-term wins and long-term vision.
- Training & Change Management: Equip teams to work effectively with AI-enabled workflows.
Outcome
A confident, scalable transformation roadmap backed by technical and business alignment.
Continuous Optimisation & Support
We provide post-implementation support to ensure your Salesforce Agentic Solution evolves with your business.
- Monitor performance metrics and AI accuracy
- Adjust workflows and knowledge sources
- Implement new features as Salesforce releases enhancements
Outcome
Sustained ROI and continuous improvement through agile iteration.
Engagement Model
Map your first agentic automation with us
Share your current Salesforce footprint, enquiry volumes, and service KPIs. We will respond with a tailored roadmap covering implementation milestones, required stakeholders, and the optimisation plan that keeps automation improving.